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This Help section is designed to answer any questions you may have regarding becoming a member of PlazaWin Casino and all other procedures involved with running an account. If you do not find the answers you are looking for, please contact our 24/7 Customer Support team and they will be happy to deal with your enquiry.

 For general questions, please click here to see our FAQ page.


PlazaWin Casino 1. LOGGING IN
- Fun Mode Login
- Real Money Mode Login
PlazaWin Casino 2. CASINO LOBBY
- User Options Window
- Multiplayer Modes
PlazaWin Casino 3. CASHIER
- Depositing Money
- Registering Your Credit Card
- Withdrawing Money
- Transaction History
- Credit Card Limitations
- Comp Points
PlazaWin Casino 4. CONTACT US
- Add us to your e-mail safe list


1. LOGGING IN


PlazaWin Casino features two gaming modes: Play for Fun and Play for Real Money. When using PlazaWin Casino for the first time in either mode, you must first create a new user account before logging in and playing.

Fun mode allows you to play for virtual money - you bet, win and lose nothing but virtual dollars. No real money is involved and you do not need a credit card to play and you do not need to be connected to the Internet to play in Fun mode.

Real Money mode allows you to play for real dollars. You are required to have a valid real money source (such as a credit card or alternative payment method) and you must be connected to the Internet. See the Cashier section of this help file for more information on depositing and withdrawing money to and from your Real Money casino account.

Click on the topics below for more information on creating an account.

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2. CASINO LOBBY

Once you have logged-in to the casino, the Lobby window will appear. The Lobby contains a number of icons and information:
  • Game icons - click the game icons to open up the specific game menu. Click here for a detailed list of games available at PlazaWin Casino.
  • Cashier - a button to open the PlazaWin Casino cashier window.
  • Mode indicator - tells you whether you are currently playing for REAL MONEY or for FUN.
  • Current Balance - tells you how much money you have in your account.
  • Internet connection - lets you know whether you are playing Online or Offline
PlazaWin Casino


Cashier miniscreen
Located in the top right corner of the Lobby, the Cashier miniscreen displays your current balance. Virtual money is shown when you play in Fun Mode. Click on the Cashier button to enter the casino Cashier, where you can deposit and withdraw money (real or virtual), check your transaction history and manage your Comp points.
PlazaWin Casino


Links and buttons in the lower right corner have the following functions:
Contact Us: Displays the PlazaWin Casino contact information.
Latest Promotions: Opens a web page with the latest information on PlazaWin Casino promotions and news.
Help: Opens the online help file, which you are reading right now.
Options: Opens a window where you can adjust volume, speed, sound, and screen size. See the Options section of this help file.
Exit: Closes PlazaWin Casino.



USER OPTIONS

MULTI-PLAYER MODES


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3. CASHIER

In Real Money Mode, click Cashier to deposit or withdraw money. You can also view your entire transaction history once you are inside the cashier page. In Fun Mode, use the Cashier to deposit or withdraw virtual dollars to your account.

    Depositing Money

    Registering Your Credit Card

    Withdrawing Money

    Transaction History

    Credit Card Limitations

    Comps Points


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4. CONTACT US

Service and Support
Our customer service is on stand-by 24 hours a day, 7 days a week, to deal with any questions, comments or suggestions you may have. You can contact the Customer Service and Support center by phone, fax, or email.

Support by e-mail
We guarantee a response to all e-mail requests within 25 minutes. To help us provide you with the best service possible, please choose the e-mail address that best addresses the kind of help you require. Always include your Username when writing to us.

deposits@plazawin.com - Questions regarding deposits to your casino account.
withdrawals@plazawin.com - Questions regarding withdrawals from your casino account.
tech@plazawin.com - Questions regarding software installation or download.
feedback@plazawin.com - Feedback, comments and suggestions.
support@plazawin.com - All Other issues.


If you prefer to speak with a Customer Support representative by phone, we kindly ask that you have your personal details ready in order to speed up the process of dealing with your enquiry.

Support Tel. Number: 1-800-575-1706 (Toll Free)
+632-756-7903 (International)
Fax: 1-866-599-1974 (Toll Free)
+632-756-7910 (International)
Our Address: PlazaWin Casino
P.O. Box 2532 Makati Post Office, Gil Puyat Avenue, Makati City, Philippines
Financial transactions are executed through:


Make sure you receive all your PlazaWin Casino E-MAILS!

As part of our ongoing effort to provide you with the highest possible level of customer care, PlazaWin Casino regularly sends you e-mail updates, informing you of our latest news, promotions, bonuses and prize draws. More importantly, your account details and banking information are also sent to you by e-mail.

Unfortunately, because of the high level of spam mail (unwanted advertising e-mails) experienced by most people today, your Internet Service Provider may use powerful Anti-Spam filters to ensure that you only get the e-mails you want to receive. As a result, it is possible that some of the e-mails you want may sometimes be blocked, meaning that you could miss out on our latest promotions.

So how can I make sure my e-mails don't get blocked?

The solution is simple: just take a few moments to add any of the PlazaWin Casino e-mail addresses to your e-mail " safe list". If you are unfamiliar with Safe List procedure, please follow the simple steps below.

Click on one of the links below to view detailed instructions for your particular e-mail provider:


    Outlook

    AOL

    Hotmail

    Yahoo

    Gmail

    MSN

    Comcast

    Wanadoo

    SBC Global


What else can I do?


Once you have added us to your Safe List, there are a couple more things you can do to ensure that you receive all of our mails:
  • Check that you have subscribed to our mailing list, by contacting your account manager, or the Customer Support Team. They will make sure that you are added as soon as possible. Simply click the Contact Us link located in the casino lobby.
  • Make sure that we have your current e-mail address.


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