4. CONTACT US
Service and Support
Our customer service is on stand-by 24 hours a day, 7 days a week, to deal with any questions, comments or suggestions you may have. You can contact the Customer Service and Support center by phone, fax, or email.
Support by e-mail
We guarantee a response to all e-mail requests within 25 minutes. To help us provide you with the best service possible, please choose the e-mail address that best addresses the kind of help you require. Always include your Username when writing to us.
If you prefer to speak with a Customer Support representative by phone, we kindly ask that you have your personal details ready in order to speed up the process of dealing with your enquiry.
|Support Tel. Number:
1-800-575-1706 (Toll Free)
1-866-599-1974 (Toll Free)
P.O. Box 2532 Makati Post Office, Gil Puyat Avenue, Makati City, Philippines
Financial transactions are executed through:
What else can I do?
Make sure you receive all your PlazaWin Casino E-MAILS!
As part of our ongoing effort to provide you with the highest possible level of customer care, PlazaWin Casino regularly sends you e-mail updates, informing you of our latest news, promotions, bonuses and prize draws. More importantly, your account details and banking information are also sent to you by e-mail.
Unfortunately, because of the high level of spam mail (unwanted advertising e-mails) experienced by most people today, your Internet Service Provider may use powerful Anti-Spam filters to ensure that you only get the e-mails you want to receive. As a result, it is possible that some of the e-mails you want may sometimes be blocked, meaning that you could miss out on our latest promotions.
So how can I make sure my e-mails don't get blocked?
The solution is simple: just take a few moments to add any of the PlazaWin Casino e-mail addresses to your e-mail " safe list". If you are unfamiliar with Safe List procedure, please follow the simple steps below.
Click on one of the links below to view detailed instructions for your particular e-mail provider:
Once you have added us to your Safe List, there are a couple more things you can do to ensure that you receive all of our mails:
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- Check that you have subscribed to our mailing list, by contacting your account manager, or the Customer Support Team. They will make sure that you are added as soon as possible. Simply click the Contact Us link located in the casino lobby.
- Make sure that we have your current e-mail address.